FREQUENTLY ASKED QUESTIONS

Orders and shipping

Where do we ship to? We ship to Europe, UK, the US and internationally (excluding Russia).

 

Where do orders ship from? We ship all orders from Antwerp, Belgium via FedEx.

 

How much does shipping cost? Shipping varies depending the country it is shipped to. Starting from €30. All engagement rings come with complimentary shipping.

 

When will my order arrive? All jewelry is made to order. It takes about 1-3 weeks to make most pieces. Once we have handed your order over to FedEx, it will take two or three working days to be delivered. Contact us for urgent matters, and we will do our best to help you out.

 

How are duties and taxes handled? If your order is shipping to the EU, UK or US we include all duties and taxes in the final price so you won’t have to pay for anything separately or on arrival. If you are ordering to another country, you may have to pay taxes and duties upon delivery.

 

Does my order require a signature upon delivery? Yes, we ask for a signature to make sure your jewelry arrives safely.

 

Can I track my package? You can track your order anytime on FedEx. If it says your order has been delivered but it is not with you, please contact us and we will get on the case.

 

Can I change my order? We can change your order as long as it has not been shipped. Contact us with your order number.

 

How long before do I have to cancel an order? If you need to cancel an order you must email us within 4 hours of order placement. Many pieces are custom made and once production begins they cannot be cancelled or returned.

Returns and exchange

Because the jewelry pieces are made to order we do not offer refunds.

JEWELLERY CARE

How should I care for my jewelry? Be mindful of your gold rings, watches, and bracelets when wearing them and remove them while playing any high-contact sports.

 

Can I wear the jewelry in water? Yes! All pieces are made with solid 18K gold so there is no harm wearing them in water. Water will not damage the metal nor will the pieces discolour.

 

How should I clean my jewelry? Fill a bowl with 2 cups of warm water and several drops of mild dish detergent. Soak the jewelry in the water for 10 minutes. Scrub the gold jewelry with a soft baby toothbrush and rinse it with water.

 

SIZE AND FIT

How can I get my ring resized? Email us with your order number and instructions on how you would like the ring changed and we will arrange a return for resize. We do not cover the shipping cost for a resize unless it is an engagement ring.

ENGAGEMENT RING

Does my diamond come with a certificate? Yes, every engagement ring comes with a complimentary IGI certificate.

 

What is an IGI certificate? The International Gemological Institute (IGI) is a leading third party diamond grading organization. Each IGI certificate is unique to your diamond and provides a diamond identification number that is laser-inscribed in your diamond.

MATERIALS

What materials do we use for the jewelry? We exclusively use 18-karat solid gold and lab-grown diamonds for all of our rings, necklaces, bracelets, and earrings.

 

Why lab-grown diamonds? Our diamonds are created using advanced technology that replicates natural growing conditions in a lab. This results in diamonds that are chemically and physically identical to ones that come from mine, but with a lower environmental impact.